Solutions
Built for every customer-facing team
One engagement platform for sales, marketing, support and operations — so every team works from the same conversations.
Sales
Close more deals in chat
Qualify leads, share catalogs and collect payments without leaving WhatsApp. Give reps a shared inbox with pipeline stages and AI-assisted replies.
- ✓ Visual sales pipeline in chat
- ✓ Lead labels & ownership
- ✓ Payment links & confirmations
- ✓ AI-suggested follow-ups
Pipeline
New lead12
Qualified7
Won4
Marketing
Campaigns that convert
Run opt-in broadcast campaigns with segmentation, personalization and real-time delivery insights — on the channel customers actually read.
- ✓ Segmented broadcasts
- ✓ Variable personalization
- ✓ Scheduling & send-rate control
- ✓ Delivery & read analytics
Open rate
86%
WhatsApp vs ~20% email
Support
Resolve tickets faster
Route conversations to the right agent, collaborate with private notes and let AI draft first responses to cut reply times.
- ✓ Auto-routing & assignment
- ✓ Private notes & mentions
- ✓ AI first-response drafts
- ✓ SLA & follow-up reminders
Median first reply
<2 min
with AI-assisted drafting
Operations
Automate the busywork
Connect Grahakly to your stack, trigger workflows and keep data in sync with a clean REST API and webhooks.
- ✓ Auto-assignment rules
- ✓ REST API & webhooks
- ✓ Roles & permissions
- ✓ Audit-ready activity timeline
POST /api/messages
Authorization: Bearer wsk_…
{ "to": "+91…", "type": "template" }