Privacy Policy — Grahakly

This Privacy Policy explains how Stepway Online Fintech India Pvt Ltd ("we", "us") collects, uses and protects information when you use the Grahakly platform and website (the "Service").

1. Information we collect

Account data: name, email, phone, business details, credentials.
Customer/contact data you send or receive via the WhatsApp Business API.
Payment data (processed by third-party gateways; we do not store full card details).
Usage & technical data: IP, device/browser, logs.

2. How we use information

To provide, operate and improve the Service.
To process payments and manage subscriptions.
To provide support and service communications.
To comply with legal obligations and WhatsApp/Meta policies.

3. Data processing on your behalf

When you message your customers, you are the data controller and we act as a processor. You are responsible for a lawful basis and consent.

4. Sharing

We share data with Meta/WhatsApp (to deliver messages), payment gateways, infrastructure providers, and authorities where required by law. We do not sell your personal data.

5. Retention & security

We retain data while your account is active or as needed to meet legal obligations, and use reasonable measures including encrypted transport (HTTPS) and access controls.

6. Your rights

You may request access, correction or deletion by emailing [email protected].

7. Contact

Stepway Online Fintech India Pvt Ltd · Kukanwali, Rajasthan · [email protected] · +91 96000 00000